Privacy Policy — BQ Chalets
Last updated: December 2025
AionicsAI SARL (“we,” “our,” or “us”) operates the mobile application BQ Chalets (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
By using the App, you agree to the collection and use of information in accordance with this policy.
a. Personal Data
We may collect personal information you voluntarily provide or that is required to use the App, such as:
- Name
- Email address
- Phone number (if provided in your account or contact records)
- Role/organization details (e.g., manager, technician, housekeeper, company name)
- Mission/task information (tickets, assignments, statuses, comments)
- Property-related operational information connected to missions (e.g., property selection, rooms, checklists)
- Photos and attachments you choose to upload
- Language preferences
b. Usage Data
We may automatically collect non-identifying information about how you access and use the App, including:
- Device type and model
- Operating system version
- App usage statistics
- Crash reports and performance data
c. Cookies and Tracking
The App may use analytics tools to collect usage information. These tools collect data to help improve the App but do not collect identifiable personal information unless you provide it.
We use collected data for purposes including:
- Providing and maintaining the App's core functions (properties, missions, alerts, tickets, contacts)
- Creating, assigning, and tracking missions and tickets with status updates
- Supporting operational coordination between managers and field contributors
- Enabling checklists, comments, photos, and intervention history for quality monitoring
- Customizing user experience (e.g., language preference)
- Responding to support requests
- Improving App performance, reliability, and user experience
- Fulfilling legal obligations
We do not sell or rent your personal information.
We may share your information:
- With service providers who help operate the App (e.g., hosting, analytics)
- With authorized users within your organization (e.g., managers, internal teams) to enable operational workflows
- To comply with legal obligations or respond to lawful requests
- To protect our rights, property, or safety and that of our users
The App may use third-party services (e.g., analytics providers) to help improve and maintain our services.
These third parties may collect information sent by your device when you use the App. Their collection and use of your information is governed by their respective privacy policies.
We implement appropriate technical and organizational measures to protect the information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Depending on your location, you may have rights related to your personal data, including:
- Access to your data
- Correction of inaccurate data
- Deletion of your data
- Restriction of processing
To exercise these rights or for privacy-related questions, please contact us at contact@aionics.ai.
The App is not directed to individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such information, please contact us, and we will take steps to delete it.
Your information may be transferred to — and maintained on — computers located outside your state, province, country, or other governmental jurisdiction where data protection laws differ.
By using the App, you consent to such transfers.
We may update this Privacy Policy from time to time. When we do, we will revise the Last updated date at the top of this page.
We encourage you to review this policy periodically for any changes.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Email: contact@aionics.ai
Website: https://lysence.com/bq-support